When I do business with someone, whether on line or in person, I am not looking for perfection. I want relationships with people I can count on when things don’t go according to plan. That was my experience with this shop. I bought a travel bag and the leather where one of the straps attached tore when I used it for my first trip. I immediately sent a message asking what my options were and I couldn’t have asked for a better response. He apologized, offered a replacement bag and had it shipped so fast that it was delivered before I even made it home. The bag itself is beautiful and I love it, but I would recommend this shop because, on top of a beautiful product, they have shown integrity and can be counted on, which is much more important to me than the piece of torn leather.